FAQ

shipping is a flat rate $35

Every shipment is guaranteed by our live arrival policy.

In the event of any animal dead on arrival, please follow these steps to submit your claim

take 3 pictures in unopened bag next to the shipping label.

send us a message with clear description of what happened to the package to help us diagnose the problem.

allow us 24 hours to process the claim.

once the claim is approved, a refund will be issued based on the number of fishes.